Effective Date: July 10, 2025
Welcome to Medatron, Inc. (“Medatron”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.medatron.co) and our services.
By using our website or services, you confirm that you have read and accepted the data handling practices described in this Privacy Policy. If you do not agree to this policy, please discontinue use of our website and services immediately.
1. Who We Are
Medatron is a U.S.-based healthcare and technology solutions provider headquartered in Dallas, Texas. We specialize in medical billing, digital marketing, and custom software development tailored for independent providers, group practices, specialty care centers, and large-scale healthcare systems across the United States.
We understand the sensitivity of data in healthcare and tech environments, and we are committed to maintaining your trust by safeguarding your information with the highest levels of security and transparency.
2. What This Policy Covers
This Privacy Policy applies to:
- Visitors to www.medatron.co
- Clients who use our healthcare solutions and services
- Users who submit demo or contact forms
- Candidates applying for positions through our careers page
- Individuals who communicate with us via email, chat, or phone
- Interactions involving marketing automation tools and analytics platforms
This policy does not cover third-party websites or platforms that we do not own or operate. If you navigate away from our website via a link, we encourage you to review that platform’s privacy policy separately.
3. Information We Collect
We collect two types of data: information you provide directly and data collected automatically during your interactions with our site or services.
3.1 Information You Provide Voluntarily
When you interact with our site or team, you may choose to provide the following personal or business information:
- Your full name
- Company name and professional title
- Email address
- Phone number
- Business or mailing address
- Payment or billing information
- Login credentials (for clients using our platform)
- Support inquiries, demo requests, or form submissions
- Resume or job application materials
- Any other personal or business details shared via contact forms or surveys
We collect this information to provide better support, respond to inquiries, process transactions, and tailor our services to your needs.
3.2 Information Collected Automatically
We also collect non-personal data and behavioral data automatically through cookies, tracking tools, and third-party analytics. This may include:
- IP address and approximate location
- Browser and device type
- Operating system
- Date and time of site visits
- Pages viewed and navigation paths
- Referral websites
- On-site actions (scrolls, clicks, form completions)
- Cookie or session identifiers
- Ad impressions and campaign data (if applicable)
This data helps us monitor usage patterns, enhance security, personalize user experiences, and improve the performance of our digital tools.
4. How We Use Your Information
We use your data to support, improve, and secure your experience with Medatron.
Here are the main purposes:
- Service Delivery: To deliver requested services, products, or demos
- Account Management: To create, manage, and secure customer or partner accounts
- Customer Support: To respond to inquiries, provide updates, and troubleshoot
- Marketing & Outreach: To send promotional emails, newsletters, or event invites
- Site Analytics: To analyze behavior for performance and UX improvements
- Fraud Prevention: To prevent abuse, unauthorized access, or security threats
- Legal Obligations: To comply with applicable U.S. laws, including taxes and audits
- Payment Processing: To manage billing and secure online transactions
You can opt out of marketing emails at any time using the “Unsubscribe” link in the footer of our communications or by contacting us directly.
5. Legal Basis for Processing
We process your data under the following legal bases:
- Consent: When you opt in to marketing, demo forms, or updates
- Contractual necessity: When information is needed to fulfill our obligations
- Legal compliance: When required by regulatory, tax, or legal authorities
- Legitimate interests: For improving services, preventing fraud, and ensuring performance
6. Sharing and Disclosure of Information
Your privacy is important to us, and we never share or sell your personal information to third parties. We do, however, share information in the following limited ways:
6.1 Trusted Third-Party Vendors
We share data with partners who perform business-critical services, such as:
- Web Hosting & Servers
- Payment Gateways
- Analytics Platforms
- CRM & Email Platforms
These vendors access your data only as necessary to perform services on our behalf, under confidentiality agreements.
6.2 Legal & Regulatory Requirements
We may disclose data when required by law or to comply with:
- Court orders, subpoenas, or legal proceedings
- Regulatory audits or compliance checks
- Requests from government agencies or law enforcement
6.3 Business Transfers
If Medatron is sold, merged, acquired, or goes out of business, your information could be part of the sale. We will notify you of any such change and ensure data protection obligations continue under the acquiring entity.
7. Cookies and Tracking Tools
Medatron uses cookies and similar technologies to:
- Recognize returning visitors
- Save form entries and user preferences
- Analyze behavior on our website
- Deliver retargeted advertisements
- Measure marketing campaign effectiveness
Most modern browsers allow you to control or block cookies. Disabling cookies may limit functionality on our website.
We also use tools that may place third-party cookies, including those from:
- Google Ads
- Facebook Pixel
- LinkedIn Insights
8. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy. The retention period may vary based on:
- The nature of the data
- Legal or contractual requirements
- Account activity or service use
- Analytics and business reporting needs
When your data is no longer required, we securely delete or anonymize it using industry-standard methods.
9. Data Security
Medatron implements strong safeguards to protect your data. These include:
- TLS/SSL encryption for data in transit
- Encrypted backups and secure cloud storage
- Role-based access controls
- Multi-factor authentication for admin accounts
- Real-time monitoring and anomaly detection
- Regular patching and penetration testing
While no system is 100% secure, we actively monitor for threats and continually improve our protections. You are also responsible for using strong, unique passwords and securing your own devices.
10. Your Privacy Rights (U.S. Residents)
Depending on your state of residence, you may have the right to:
Right | Explanation |
Right to Know | Request details about data we collect and how we use it |
Right to Access | Receive a copy of your personal data in a portable format |
Right to Delete | Request that we delete your information, with some exceptions |
Right to Correct | Ask us to update inaccurate or outdated data |
Right to Opt-Out | Prevent your data from being used in targeted advertising |
Right to Limit | Control how your sensitive personal data is used or shared. |
To make a privacy request, email us at hello@medatron.co with the subject line “Privacy Request”. We may verify your identity before processing your request. Responses will be provided within 45 days as required by law.
11. Children’s Privacy
Our services are intended for adults and are not directed to individuals under 18. We do not knowingly collect or solicit personal data from children.
If you believe a child under 18 has submitted data to us, please contact hello@medatron.co immediately, and we will take appropriate action to delete the information.
12. Do Not Track (DNT) Settings
Some web browsers allow you to set “Do Not Track” (DNT) preferences. Currently, Medatron does not respond to DNT signals due to lack of a consistent industry standard. We will update this policy if future regulations establish DNT enforcement requirements.
13. Third-Party Websites and Links
Our website may include links to external websites, platforms, or tools that are not owned or operated by Medatron, including:
- YouTube
These sites have their own privacy policies. Before sharing any personal information, we recommend reviewing their privacy policies, as we do not oversee or control how they manage your data.
14. International Users and Data Transfers
Although we primarily serve U.S. customers, users from outside the United States may still access our site. If you do, you agree that your data will be processed and stored in the U.S., which may not have the same level of data protection laws as your home country.
15. Changes to This Privacy Policy
This Privacy Policy could be updated over time to reflect changes in:
- Legal or regulatory requirements
- Our data handling practices
- Business or technological advancements
If changes are material, we will notify you via email (if applicable) or by posting an alert on our website. The “Effective Date” at the top will always indicate the most recent version.
16. Contact Us
If you have any questions, privacy requests, or concerns about this policy, contact us:
Medatron, Inc.
Attn: Privacy Officer
8230 Elmbrook Drive, Suite 200
Dallas, Texas 75247
U.S.: +1 (469) 421-2777
Email: hello@medatron.co